ibis Amsterdam City West (2023)

In summary

Take advantage of our Flight + Hotel offers

Discover

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5 1,099 reviews

TripAdvisor Rating 4.0/5 1,942 reviews

Gianluca C. Business - 3/29/2023 Confirmed reviews ALL

room 701: blanket of my bed had a big purple stain (around 10 cm) and when I moved a pillow I found also on bed headboard a boogers attached!!! I discovered that around midnight, then I asked to change the room and I received immediately a new room. However at midnight instead to relax after long business day I had to move my baggage. Day after I said my concern to reception during check-out showing also pictures of the case; the bill was not discounted as I expected in this case. This hotel is not usually the best in terms of cleanliness but normally good enough. This time was too much. I'm silver membership and usually I stay here when I'm in Amsterdam for business because the hotel is very close to my office (Dell Technolgies) but not sure I'll book again this IBIS next time.

Dear Gianluca, Thank you for taking the time to share your review. We appreciate that you chose to stay with us but are sorry that we did not meet the high standards expected of us on this visit. We are glad that you informed us of your concerns and that we were able to immediately find you another room more to your liking, however, we do apologize for your inconvenience. We appreciate your loyalty as a Silver member and regret that you felt that this was not acknowledged fully. Please know that we will be addressing your concerns with our team members to ensure that we are more proactive going forward and better meet your expectations. Please contact us directly so we can find an adequate solution for you. We hope to welcome you back soon. Best wishes Colin van Vliet, Operations Manager

Anonymous Solo - 3/18/2023 Confirmed reviews ALL

Quite hotel, close to the metro. There is also a direct bus to Central station.

Dear Hugues, Thank you for reviewing your recent stay. It's great to know you had an enjoyable stay and appreciated our convenient location, an ideal starting point for visiting the city using the transport options on our doorstep. For your information, our towels are changed if they are left on the floor and our extensive breakfast buffet does not include pancakes. We look forward to welcoming you back in the future. Kind regards, Colin van Vliet, Operations Manager

Josh Families - 3/15/2023 Confirmed reviews ALL

Only 20min to City Center. Busses drive every 10min, at night every hour. Awesome. Room itself was very clean. Beds are sturdy. The roomlights were very bright, so reading is not very relaxing. One Thing botherd me, the Bathroom was like a plastic capsule and very tiny. That was just uncomfortable, loud squaking when walking inside of it, as it would collapse any secound.

Dear Guest, Thank you for taking the time to share your review. The satisfaction of our guests during their time with us is very gratifying for our team and we are truly pleased to hear that your stay was comfortable. Your remarks relating to your bathroom have been duly noted; we appreciate your candid feedback as it helps us to identify areas for improvement. We hope that you will return in the future. Best regards, Colin van Vliet, Operations Manager

... Friends - 3/13/2023 Confirmed reviews ALL

The bed was comfortable, the pillow was super great, soft. there was no ventilation in the bathroom. The bathrooms are relatively noisy, the bathroom is not a separate room, but a plastic space inside the room. cleaning services were great. We didn't have breakfast but the bar service was ok. The "bad" thing was that I had to pay the full amount in advance (a month in advance) with no option to change / postpone the date or cancel without additional charge. this option was charged extra on the beggining. And since Amsterdam is not cheap, this hotel was not cheap either.

Dear Jitka, Thank you for taking the time to share your experience. While we are glad that you found your room to be comfortable and appreciated our high standards, we are sorry that you were not entirely happy with our bathroom layout and we have noted your comment for our consideration. The majority of hotels worldwide now request payment either when booking or upon arrival to allow for a seamless departure. Furthermore, our cancellation policy varies according to the rate chosen, however, we always advise our guests to carefully read the conditions of their booking. Additionally, we regret to hear of the issue you mention with a member of our morning team. We take your remark very seriously as we strive to maintain a constant high quality of service and will address it with the team. We look forward to seeing you again in the future. Kindest regards, Colin van Vliet, Operations Manager

Lili B. Friends - 3/13/2023 Confirmed reviews ALL

The hotel is ok, the food was good, the rooms were clean but bathroom was a bit uncomfortable, I felt like being on a cruise ship

Dear Liliana, Thank you for taking the time to provide us with your feedback. We appreciate your mention of our high standards, however, we are sorry to hear that you felt our service fell below the standards expected of us. Your remarks have been duly noted and will be reviewed with our team. It would be a pleasure to have you return in the future. Our very best regards, Colin van Vliet, Operations Manager