Suspect Rating: 1/51 MISSOURI -- This is an automated email sent from the Moxie Software(TM) Customer Spaces Channels Server. The following information is a log of your session. Please save the log for your records. 
By cardell_brown69168 -
Your session ID for this incident is
Time Details
04/20/2015 11:03:24AM Workflow sent message: "Welcome to eCampus.com"
04/20/2015 11:03:31AM Session Started with Agent (Cassandra)
04/20/2015 11:03:31AM " Does it seriously take up to 3weeks to receive a direct deposit?"
04/20/2015 11:03:34AM Agent (Cassandra): "Thank you for contacting A Book Company, LLC."
04/20/2015 11:03:41AM Agent (Cassandra): "Buyback processing can take 2-3 weeks from the time your books are checked in. After processing a check will be mailed to you."
04/20/2015 11:04:02AM "DIRECT DEPOSIT- NOT CHECK!"
04/20/2015 11:04:26AM Agent (Cassandra): "Payment takes 2-3 weeks from the date the item checks in. Check or Direct deposit."
04/20/2015 11:05:28AM : "so what is THE PURPOSE OF RELEASING MY PERSONAL BANKING INFORMATION IF TIT DOES NOT SPEED UP THE PAYMENT PROCESS? IT SEEMS THAT IN THE AGE OF TECHNOLOGY WITH ELECTRONIC TRANSFER INFO IT WOULD BE LOTS FASTER."
04/20/2015 11:06:10AM Agent (Cassandra): "Had you chosen a check, it would take an additional 30 days for your check to reach you via mail."
04/20/2015 11:08:08AM cardell: "Will you check on how long I have to wait at this point."
04/20/2015 11:08:12AM Agent (Cassandra): "I would be happy to assist you. May I have the order number or email address associated with this order, please?"
04/20/2015 11:08:48AM "I entered that at the beginning of this conversation. Did you not get it / or have access to it?"
04/20/2015 11:09:19AM Agent (Cassandra): "I just need to confirm you identity. So if you would be more comfortable, I can also use your full name and billing address."
04/20/2015 11:10:56AM l: "This seems so weird, after all I contacted you. the order number is "
04/20/2015 11:11:00AM Agent (Cassandra): "Your items were checked in on 4/14. Please allow 2-3 weeks from that date for your direct deposit to be issued."
04/20/2015 11:11:49AM cardell: "This is my first time using your service and rest assured it will be my last. I AM ALSO VERY CONCERNED BECAUSE YOUR PRACTICE SEEMS QUITE ABNORMAL AND SUSPICIOUS. My review and comments concerning your company will not be favorable. "
04/20/2015 11:12:31AM Agent (Cassandra): "I'm sorry you are not happy with our processing time. if you are concerned about the practice, you will be happy to know we are accredited."
04/20/2015 11:12:56AM "You just lost a customer.My thoughts will put this on open web, as well as my school wide email, and Facebook,"
04/20/2015 11:13:26AM Agent (Cassandra): "I'm sorry to hear that."
04/20/2015 11:14:01AM Agent (Cassandra): "But our payment policy was available for you to view before your submitted your order."
04/20/2015 11:14:14AM Agent (Cassandra): "We will work as quickly as we can to get your payment issued to you."
04/20/2015 11:14:40AM My fault for not doing my homework, had I noticed the 343 complaints against you with the BBB I would have never tried your service. Also I believe it would be much more customer friendly if you had the 3-4 week information on your site."
04/20/2015 11:15:00AM cardell: "Tell me where the payment policy said 2-3 weeks."
04/20/2015 11:15:50AM Agent (Cassandra): "http://www.ecampus.com/help/faq/why-does-it-take-so-long-to-get-paid-for-my-buyback-order/97"
04/20/2015 11:16:56AM "This is not what is supplied when you sell a book- this is what you can find if you search your website- DECEPTIVE BUSINESS PRACTICE!"
04/20/2015 11:17:24AM Agent (Cassandra): "I'm sorry that you feel that way. I will forward your feedback to the appropriate department."
04/20/2015 11:18:07AM : "I WILL CONTACT THE BBB- I AM LOOKING FOR MY PAYMENT."
04/20/2015 11:18:26AM Agent (Cassandra): "And payment will be issued in 2-3 weeks from 4/14"
04/20/2015 11:18:59AM "AND IF I HAVE DECEPTION WITH MY BANK ACCOUNT YOU WILL DEFINITELY BE THE FIRST PEOPLE I WILL IDENTIFY."
04/20/2015 11:19:27AM Agent (Cassandra): "I completely understand."
04/20/2015 11:19:29AM Agent (Cassandra): "Is there anything else I can assist you with today?"
04/20/2015 11:20:08AM cardell: "BE BETTER OPEN AND HONEST WITH YOUR BUSINESS PRACTICES!"
04/20/2015 11:20:17AM Agent (Cassandra): "Thank you for choosing A Book Company, LLC. We greatly appreciate your business. Feel free to contact us again if you have any further questions or concerns. Have a great day!"
04/20/2015 11:20:53AM : "FYI- THIS CONVERSATION WILL BE FORWARDED TO OPEN MEDIA AND THE BBB."
04/20/2015 11:21:12AM Agent (Cassandra): "As is your right as a consumer."
04/20/2015 11:21:17AM Session Ended
Cancelled My Order Without Telling Me Rating: 1/51 They had a book up for rental that was at a price too good to be true (a textbook for $5!) so I jumped on it, ignoring my past awful experiences with shady online bookstores. A week later I checked to see what was taking so long, and I found that they had cancelled the order a day later and fixed what clearly must have been a pricing error. I have a receipt for a product they refuse to give to me, and they think refunding me washes their hands of it. I'm now high and dry having to shell out hundreds of dollars to Amazon to have the book in time for class. Helpful?YesNo Review Link: Charged for Non Returned Rental Rating: 1/51 LEXINGTON, KENTUCKY -- I rented a book for a summer study abroad program in May. Received the book in a decent time frame, however it was the wrong book. The isbn sticker/barcode was placed over the original isbn/barcode and did not match the original which I found for myself on the publisher page (at this point I have no time to order a new book and had to leave without it). They refunded my rental fee, I printed the return label, and dropped the book off at the UPS store I always use, down the street from my house. I left for my program and didn't think about it again. In August (THREE MONTHS LATER!) I got a notice they never received the book and ecampus took 132 dollars out of my account while I was disputing the issue with them. Honestly, I'm not even sure which book they charged me for, the one they actually sent or the one they were SUPPOSED to send in the first place. Pretty terrible experience, not even my bank was able to successfully get my money back. Avoid. Pay more if you have to, but just don't buy from ecampus.com Rating: 2/51 LEXINGTON, COLORADO -- Ecampus.com claimed they had an item in stock on the web site. They did not have the item in stock. When you need books for a course, this matters. Ecampus.com claims they ship in "24-48 hours." Let's begin by noting that a significant percentage of online retailers ship your order then same or very next day. It's 2014, for the love of all things sacred. That said, if you're lucky, they'll *process* your order in that time... which doesn't equal shipping. Then, if your item is out of stock, expect to wait another 24-48 hours for them to tell you they don't have it in stock and provide no ETA. I'd rather purchase my product for the hyper-inflated prices at the school's book store than use this completely incompetent company. If you need support, good luck. If they have a phone number, it's hidden quite well. Luckily, I purchase online with American Express. Ecampus.com may be anti-consumer, but AmEx most certainly is not. Helpful?YesNo Review Link: By John - 
RepliesBy amhinsha - By chad.slater - Replies
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Says Items Are in Stock, When They Are Not. Rating: 1/51 LEXINGTON, KENTUCKY -- Tried to order a book that they seemingly had in stock, only to call them and learn that they didn't have it in stock to begin with. I asked to cancel the order and get a refund. They cancelled the order, but my Paypal account doesn't show the amount I paid has been refunded. eCampus says it takes 3-5 business days to show up, however Paypal says it should have showed up right away. Paypal suggested filing a dispute, but when I told them about other people who've had similar problems with eCampus, they immediately elevated it to a claim. Now I have to possibly wait until November 26th to see my refund. Also customer service didn't seem to know how Paypal works, since an agent said they'll deny the claim because they said they issued the refund and thought that would be it. Even though I told them that a Paypal agent assured me that they didn't issue a refund in the first place, hence why the claim was started. I guess my next call will be to the Better Business Bureau since it seems like they're scamming me and others out of money. Frauds and Thieves! Rating: 1/51 I got informed that I got in the program on Friday really late and had orientation at my law school on Monday..Panic mode activated! Law School bookstore closed for the weekend so I ordered 3 books from eCampus with Next-day Shipping on a Friday. Cost of books +$60 dollars for the shipping. Got the first book on Tuesday evening - Already got yelled at by the professor. I understand, it happens with online shopping - you come across dishonest vendors all the time. I deserved it! When did not get the other two books by Wednesday, went and bought them through the Law School bookstore. Got the second book delivered on Thursday. Tried contacting eCampus. No response. Contacted PayPal, no help. Fast & Cheap Rating: 5/51 LEXINGTON -- I ordered a couple books through eCampus.com. Their website was easy to use and the order process was simple. 1 book shipped right away, and the other shipped in the advertised 3-day availability period. I called Customer Service on the 3rd day to double-check the 2nd book would ship when they said since the 1st was already on its way and it was the final day of processing for the other. They were able to see the book was loaded on the truck and later that night I received a tracking number for it. They came in as advertised and the whole thing was a pleasant experience. Will be ordering my books from here again! Bad Company to order Books Rating: 1/51 I ordered books for 2 students and checked back a week later and the site said refund. Now I had received the confirmation orders but no one contacted me saying the orders never went out. So, called and hung on for over 1/2 hour hearing how important I was to them. Had to reorder through Amazon and pay expedited fees. Bad Company.By Jason - By Izzie -
Got the third book delivered TWO WEEKS LATER!!
eCampus is a fraud. Don't buy or rent books from them.By Donarnet10 - By ron3218 -
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Horrible Experience Rating: 1/51 LEXINGTON, KENTUCKY -- DO NOT ORDER BOOKS FROM THIS COMPANY!!! I am a 21 year old college student currently being charged $400 for 2 late books that I returned over a month early! After going back and forth with this company for days now, they STILL will not refund my money or even make the attempt to LOOK for my "missing" books. I will never give Ecampus business again and advise everyone else not to as well. What a horrible experience!By marybethmoreau -
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FAQs
Is eCampus a trustworthy site? ›
Overview. eCampus.com has a consumer rating of 4.63 stars from 9,233 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with eCampus.com most frequently mention great prices, easy process and free shipping.eCampus.com ranks 1st among Textbook Rentals sites.
How long does eCampus take to ship? ›RECEIVE - At checkout, select from a variety of shipping methods: Economy 4-8 business days shipping, Standard 3-5 business days shipping, 2 business days shipping, or 1 business day shipping. Most orders ship within 48 hours. On rare occasions, the shipping time frame may be longer.
Does eCampus pay for shipping? ›Shipping is always free. It's easy! Just print your label & send us your books. Get paid by PayPal, check, direct deposit or in-store credit.
How does eCampus work? ›eCampus offers three rental periods: short term, quarter, or semester. This is helpful if you're just taking a summer class and need a book for 4-8 weeks. You can basically choose the date that fits your schedule - so you can literally send it back the day of your final, or wait a week and send it then.
Where is eCampus based? ›Frequently Asked Questions. Where is eCampus.com 's headquarters? eCampus.com is located in Lexington, Kentucky, United States .
What is eCampus com? ›eCampus.com is a premier online retailer of new, used and electronic textbooks for sale or rent, study materials and book buyback services. The website launched on July 2nd, 1999, the birthday of an original investor of the company, Dave Thomas of Wendy's and pioneered selling used textbooks online.
Why is eCampus not working? ›If you experience issues accessing eCampus and encounter the following Sign On error message from Blackboard, you will need to clear out your web browser's cache/cookies. Learn how to clear out your cache/cookies in Chrome, Firefox, Edge or Safari.
Who made eCampus? ›In 1999, his 90 brick-and-mortar college bookstores were a financial success, but Wallace Wilkinson envisioned a system of online textbook sales to college students as a way to make even more profits. So Wilkinson launched eCampus.com.
How do I track my eCampus order? ›- Sign in to your My Account page.
- Select "My Orders"
- Select your order number. The tracking number(s) for your order should appear under the Item Description.
- If your item hasn't shipped please note the following information:
- AbeBooks.
- Amazon.
- Barnes and Noble.
- BookByte.
- BookScouter.
- BooksRun.
- Campus Books.
- Cash4Books.
What is the cheapest shipping method for books? ›
Media mail or flat rate shipping is the cheapest way to ship a few boxes of books, but if you're shipping an entire library as part of a household move, consolidated freight is often the cheapest method. Compare rates for shipping books using some of the most common methods: USPS. Parcel shipping (such as FedEx or UPS)
What is the cheapest way to ship textbooks? ›Why Ship Books with USPS Media Mail? USPS Media Mail is by far the cheapest way to ship books within the United States. The rates are a fraction of the cost compared to other mail services like First Class, Retail Ground, or even Flat Rate boxes.
Does Ecampus have an app? ›Learn anywhere, at any time: Access online courses through the app, download course books, materials and exercises on your phone or tablet. Make your own schedule and progress on your own terms.
How do I cancel an order on Ecampus? ›Sign in, select MY ORDERS and then select the appropriate order number. From there, select the CONTACT SELLER link to request a cancellation. Note: eCampus.com can't guarantee that the seller will honor your request to cancel your order.
How do I return books to Ecampus? ›- Sign in to your My Account.
- Select "Manage My Rentals/Returns".
- Select "Return My Rental for Free".
- Choose the book(s) you are returning, then select the "Print Label and Complete Return" button.
- Once you have purchased your eTextbook, you can access it in your digital bookshelf.
- Download the "Bookshelf" app from VitalSource for the type of device you prefer. ...
- Download your etextbooks to your device.
- Read your books offline, take notes and highlight to help you study smarter, not harder.
To access your eTextbooks offline, you will need to download the Bookshelf app onto your computer, tablet or mobile device. To download Bookshelf, visit the VitalSource Support Site.
Is Ecampus an LMS? ›eCampus is a LMS for colleges and universities such that their operations of administration, management and exams are all streamlined - leveraging them with transparency, efficiency and accuracy.
Is Ecampus online? ›How are courses delivered? The majority of Ecampus courses are delivered online through Canvas, which requires a user login and password to access your course.
Is Ecampus University good? ›Oregon State University Ecampus is widely considered one of America's best providers of online education. In 2023, Oregon State's online bachelor's programs were ranked No. 8 in the nation by U.S. News & World Report, making it Ecampus' ninth straight year in the top 10.
What is the website for free college books? ›
Openstax.org
It's a website that provides free college textbooks in PDFs with the sole aim of improving students' access to learning tools. The website offers its services in both English and Spanish languages.
By fall 2022, Canvas had nearly 10,000 courses running successfully. Effective December 1, 2022, Blackboard is no longer available to users, and all university courses are housed on Canvas except School of Public Health courses, which will continue to use CoursePlus.
How do I use Turnitin on eCampus? ›You can enable Turnitin in the editing options when selecting the External Tool option under the Submission type for an assignment. In this option, you can see the Originality Check, use GradeMark, PeerMark, Grade Anything, and the ETS® e-rater® technology.
How do I contact URI eCampus? ›Please contact the URI Help Desk at 874-4357 if more assistance is needed.
Who is the CEO of eCampus? ›Anjum Badar
A leader, mentor, and passionate individual with a keen interest in education, technology, and entrepreneurship.
eCampus.com provides higher education institutions with a cutting-edge online bookstore program, allowing timely access to digital content, textbooks, and other required course materials.
What does TN eCampus mean? ›TN eCampus is a partnership of higher education institutions across Tennessee, including Tennessee Tech University, created to provide students with more options for online learning. TN eCampus courses are fully online, although some courses may have proctored midterm and/or final exams.
How long does Scholastic take to deliver? ›Orders will arrive 3–5 days from receipt of order. (Allow 4–8 days for Alaska and Hawaii orders of $25 or more.)
How long does it take for a yearbook to ship? ›...
Domestic Shipping Methods.
| Method | Delivery Estimate |
|---|---|
| USPS Priority Mail | 2-3 Business Days |
| USPS Media Mail | 2-3 Weeks |
- OpenStax. ...
- Project Gutenberg. ...
- Internet Archive (The Wayback Machine) ...
- The Open Textbook Library. ...
- ScholarWorks. ...
- Bookboon. ...
- Library Genesis (LibGen) ...
- Free Book Spot.
Where can I sell my books for the most money? ›
- BookScouter.
- eBay.
- Amazon.
- Chegg.
- AbeBooks.
To check the value of your books, go abebooks.com or bookfinder.com. You can also sell on these sites or on eBay. Dealers pay immediately, usually about one-third of the retail price.
What is the cheapest way to buy a book? ›There are plenty of ways to find inexpensive books. Search online for used and discounted books, and browse secondhand bookstores, thrift shops, and yard sales. Reading ebooks is another great way to save, as they're usually much cheaper than their print counterparts.
Does USPS ship books for free? ›USPS Media Mail is the cheapest way to ship books and educational materials. Media Mail rates are based on weight. The first pound costs a flat $2.80, regardless of the destination. For each additional pound, the cost is $0.53.
Is it cheaper to ship books by UPS or USPS? ›UPS is often more expensive than USPS due to fees and surcharges, especially when it comes to shipping smaller packages. Generally, USPS offers much better rates when shipping smaller packages of less than two pounds. UPS typically is a better choice when shipping larger, heavier packages by offering superior value.
How can I get my book shipped for free? ›Check out your local library to find out whether or not your library offers free books by mail, and ask them for their favorite resources to receive free books locally, too! The books by mail feature are usually found in bigger city libraries, but it's worth a shot no matter where you live.
What is the USPS book rate? ›The USPS charges $3.32 for the first pound and an additional $0.63 for each additional pound up to 70 pounds. Just like Media Mail, items sent through Library Mail cannot contain advertising or other non-media materials except for a packing slip.
What box is best for mailing books? ›While this depends on the size of the books being shipped and how many are going to the customer, a standard cardboard box of 17”x12”x12” is generally enough for a large shipment of books to a customer. USPS flat rate boxes and padded envelopes are also economical, reliable options for smaller shipments of books.
How much does it cost to mail books through USPS? ›Postage is determined by package weight. A typical paperback (weighing up to one pound) costs $3.65 to send by MediaMail postal rate. A heavier book (a large hardcover, for example) weighing between 1 and 2 pounds will cost $4.35 to send by Media mail.
What is the best website to buy college textbooks? ›- Better World Books. Better World Books is an online store that sells both used and new college books, as well as regular books. ...
- AllBookstores.com. ...
- Cheapesttextbooks.com. ...
- CampusBooks.com. ...
- eCampus.com. ...
- Chegg. ...
- Amazon. ...
- Textbooks.com.
What is the cheapest way to get college textbooks? ›
- Look for Your Textbooks on Amazon.
- Check eCampus.com.
- Try Searching on Craigslist.
- Scan Through Online Stores With Allbookstores.
- Verify Your Final Price With Bigwords.
- Strike a Better Deal With Dealoz.
- Check Out Your Campus Book Rentals.
- Grammarly. Grammarly is a useful tool for English Writing. ...
- Dictionary.com. This site does two work at the same time. ...
- eFollett. Being a college student, it becomes obvious that you need lots of different course books to study. ...
- EdX. ...
- Dragon Dictation. ...
- Google Drive. ...
- XMind. ...
- Quizlet.
- College Board. ...
- College Insight. ...
- Cappex. ...
- Peterson's. ...
- Unigo. ...
- Chegg. ...
- College Confidential. ...
- College Raptor. While this site has an excellent search feature, the best part about College Raptor is the ability to compare not only colleges, but financial aid offers.
- OpenStax. ...
- Project Gutenberg. ...
- Internet Archive (The Wayback Machine) ...
- The Open Textbook Library. ...
- ScholarWorks. ...
- Bookboon. ...
- Library Genesis (LibGen) ...
- Free Book Spot.
“Understand that, first and foremost, it's unequivocally illegal to download a textbook from the internet,” Oppenheim said.
Does eCampus have an app? ›Learn anywhere, at any time: Access online courses through the app, download course books, materials and exercises on your phone or tablet. Make your own schedule and progress on your own terms.
How do I cancel an order on eCampus? ›Sign in, select MY ORDERS and then select the appropriate order number. From there, select the CONTACT SELLER link to request a cancellation. Note: eCampus.com can't guarantee that the seller will honor your request to cancel your order.
How do I return books to eCampus? ›- Sign in to your My Account.
- Select "Manage My Rentals/Returns".
- Select "Return My Rental for Free".
- Choose the book(s) you are returning, then select the "Print Label and Complete Return" button.
- Once you have purchased your eTextbook, you can access it in your digital bookshelf.
- Download the "Bookshelf" app from VitalSource for the type of device you prefer. ...
- Download your etextbooks to your device.
- Read your books offline, take notes and highlight to help you study smarter, not harder.
To access your eTextbooks offline, you will need to download the Bookshelf app onto your computer, tablet or mobile device. To download Bookshelf, visit the VitalSource Support Site.